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Thank you for your order from
Imprint Promotions, LLC DBA Custom Engraving Company
*** On most orders please allow 10-14 days for delivery. ***
We can ship RUSH ORDERS on some items within 48 hours PLEASE CALL for availability.
Delivery time depends on the item ordered and if we have the item in stock. We may need time to get all the materials or requested colors or styles in stock from the factory before we can ship.
Normal in-stock, non-custom items can be shipped within 10 days. If you requested a custom item and we have all the materials in stock please allow 14 days for shipment. Other items that need to be ordered from our suppliers may take 3-4 weeks for delivery. |
| Flags & Flag Accessories |
Note: Due to the overwhelming demand for US flag items some flag, flagpole and flag accessories may take up to 4-5 weeks for delivery. If you would like a rush shipment please email us and we will check our stock, offer substitute items if necessary and give you an estimated shipping time.
Large quantity custom imprinted items over 100 pieces may take 4-5 weeks for delivery.
All orders will be shipped UPS ground or Priority Mail from the U.S. Postal Service unless other arrangements have been made. |
RETURN POLICY
Items may be exchanged for store credit only if you are not fully satisfied. Since most of our products need to be custom ordered or special ordered from our suppliers all sales are final. We will exchange for store credit non custom items if you are not fully satisfied. No exchanges or returns on custom ordered items or materials. If there is a problem or a defect with any item received we will replace that item in a timely manner.
If you have any other questions or would like to find out the estimated ship date for your specific order please email us or call our toll free number. |
9:00 AM - 7:00 PM Mon.- Fri. and Sat. 10:00 PM - 6:00 PM EST
(888) 605-2572 or (321) 676-9885 Customer Service
Fax/Voice mail
(800) 465-6473 or (928) 395-6731 |
If you have not emailed your item description and artwork (if required) please click the yellow email banner below. Email a complete description including the order reference number on your receipt.
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©1998 - 2007 Custom Engraving Co.
All Rights Reserved.
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